NULLSHIFT Support

A physics puzzle: you don't steer the DOLL, you build it. Need help? We're here.

Email us

support@amelixllc.com. We answer every message.

Your device and OS version (for example iPhone 14, iOS 18.2, or Pixel 8, Android 15)
The game version: Settings › About
The chamber you were in
What you expected and what happened
A screenshot or screen recording, if you can

How do I restore my Full Game purchase?: Open the paywall or Settings and tap Restore Purchases. Use the same Apple ID or Google account that bought it. The store confirms it and everything unlocks again.
Will my progress come back if I reinstall?: Your Full Game purchase always comes back (see above). Progress, builds and settings are saved only on the device, so deleting the app or moving to a new device starts your progress fresh. There is no cloud save.
How do I get a refund?: Apple and Google handle payments and refunds. App Store: request a refund from Apple. Google Play: Google Play refund policies.
The app closed itself. What should I do?: Note the time and the chamber you were in, then email us with your device and game version. Starting with build 8 the game keeps a small diagnostic log on your device. It never leaves your phone unless you choose to send it, and we may ask whether you're willing to share it.
What accessibility settings are there?: In Settings: UI scale, bright mode, high contrast, left-handed layout and reduced motion.
Does the game need the internet?: No. NULLSHIFT works offline. The store is only needed to buy or restore the Full Game.

NULLSHIFT collects no data. Read the Privacy Policy and the Terms of Use.